Refund policy

Returns & Exchanges

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with the original tags and packaging, and accompanied by proof of purchase.

To begin a return, simply email us at info@houseofslumber.com.au. If your return is approved, we'll send you a shipping label along with instructions on how and where to send your package. Please note, items sent back to us without first requesting a return won't be accepted. If you have any questions about the process, feel free to reach out at any time.

Damaged or Incorrect Items

Please inspect your order upon arrival. If it arrives damaged, defective, or if you receive the wrong item, contact us right away so we can resolve the issue promptly.

Non-returnable Items

Unfortunately, we're unable to accept returns on sale items or gift cards. For hygiene and safety reasons, we also don't accept returns on personal care items, custom or personalised orders, or any goods classified as hazardous materials or flammable liquids. If you're unsure whether your item can be returned, please contact us before submitting a request.

Exchanges

The fastest way to receive the item you really want is to return your original purchase and place a new order once your return has been accepted.

Refunds

We'll let you know once we've received and inspected your return. If the return is approved, your refund will be processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card provider to post the refund on your account.

If it's been more than 15 business days since your return was approved and you haven't seen the refund, please get in touch with us at info@houseofslumber.com.au